If you're OUT of warranty, you can use this link below to find a service center in your area. If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup If you have an extended warranty you can reach out to them to have service set up. One reason could be that you have lost your internet connection. The only way I have been able to work around it is turn off TV, pull battery out count to 10 put battery back in, turn on TV remote normallly works for a while. so doesn't fix the problem still disconnects for no reason. If your unit was recently purchased, you can check with your retailer on their return/exchange processes. There are a few reasons why your LG Smart TV might be saying Unknown Device Disconnected. Tried to update and my set is up to date. If the troubleshooting steps did not help above then you have a couple of options based on your warranty. Also, have you tried using an ethernet cable to see if this issue still occurs? If youve got a Windows 10-based laptop and a compatible TV, one of the easiest ways to transmit your laptop screen to your TV is to use the new screen-casting. I'm sorry to hear that, what you can try is to make sure that you have the most recent software downloaded for your TV and to make sure that when you are connected to wi-fi that you stay connected to 2.4 GHz and not 5GHz as most models of our TV's are not compatible with 5GHz so it may connect to it but you will have disconnection issues.
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